Etiquette – How To Spa

Reservations & Cancellations

We do require a credit card or gift certificate deposit to guarantee all appointments. This is standard policy in the spa industry for both day and destination spas. Spa policies have been established to ensure that our therapists are compensated for the time they set aside for our clients and their guests. Please schedule appointments with care and be sure to give 24 hours notice on all cancellations or service changes. If less than 24 hours notice is given for cancellation or rescheduling, a 50% fee will be assessed. Less than 4 hours notice will be charged the full treatment fee. If you arrive late, your appointment will be shortened to allow our staff to be on time for the next appointment. We greatly appreciate your understanding and cooperation.

Check in time

Lomilomi Hana Lima is a place of calm and relaxation. Out of respect and consideration for others, please keep cell phones off and voices lowered. Please arrive at least 10-15 minutes prior to your appointment to relax and prepare.

Gratuity – Tip

Our therapist and staff always strive for excellent service and a great experience to all our guests. If you feel you experience this, a standard tip for massage and esthetic service is usually 20%.  We greatly appreciate your generosity.

Clients from abroad

To our guests from abroad, who don’t have a standard tipping culture, we will automatically include 18% gratuity. If you would like to tip more, envelopes are available from our receptionists.

Outcall Service

Outcall services allow you to experience Lomilomi in the comfort of your own home or vacation rental. You Lomi practitioner will bring everything required for the massage including a massage table, linens, oil/lotion, and relaxing music. A service charge of $25 and 20% gratuity will be added on to the service fee.

Spa Party and Special Bookings

We are happy to accommodate private ground events of more than 5 people for bridal showers, birthdays, reunions, kids & parents party or just because. Please contact us to make your Spa party memorable and successful.

Health Conditions

Please notify us when you make your reservation if you have any special conditions or physical ailments, disability or if you are pregnant to ensure that you receive the most appropriate care. It is recommended that you do not consume alcohol before treatment.

Valuables & Jewelry

We request that valuables be left at home. We cannot be responsible for lost items.

Minimum Age

We welcome all ages. Parental consent is required for anyone under the age of 18 years old.

Gift Certificates & Gift Cards

Treat a friend, associate, or loved one to a wonderful experience! Gift Certificates and Gift Cards can be purchased in person, over the phone, through email, and on our website.

Tea Service

Complimentary tea service is included for all services over 45 minutes.

Kumu Fee

There is an additional $15 fee with Kumu Eri Mahealani.

Where to park

Most of our clients park at the public parking lot behind our building. Most of the parking on the front, side and middle are 3 hours max, middle back allow us to park max 5 hours. 75 cents per hour. Street parking are 1- 2 hours maximum. If your stay at the spa would be longer than the parking, we would be happy to help you to feed your meter, just let us know where you parked.

What to wear or bring to the spa

No need to dress up to come to our spa. Dress comfortably, relax or dress nice, either way, you don’t need to bring anything. We have everything you need except in case you go out afterward.

*Tax and Gratuity are not included on the Pricing.*

What is a Lomilomi Massage?

Lomilomi massage is like no other. Through the wisdom of tradition and training, our therapists will assist your body to balance the spiritual, mental, physical, and emotional aspects into alignment, thereby greatly reducing stress. This bodywork reaches the DNA of individuals, and the therapeutic effects brought forth will leave you feeling relaxed, uplifted, rejuvenated, and inspired.

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